How to Pay Your Water Bill

Billing & Payment Options

Gatundu Water provides several convenient payment methods to enable customers to settle their water bills promptly and securely. Customers are encouraged to use the available options and ensure correct account details when making payments.

Available Payment Methods

• M-PESA Paybill
  Pay your water bill via M-PESA using the official Gatundu Water Paybill number. Enter your water account number as the account reference and confirm the amount before completing the transaction.
• Bank Deposits
  Customers may deposit payments directly into Gatundu Water’s designated bank accounts. Ensure your water account number is clearly indicated on the deposit slip.
• Cash Payments at Gatundu Water Office
  Cash payments can be made in person at the Gatundu Water offices during official working hours. Customers will be issued with an official receipt upon payment.

Important Payment Notes

• Always retain your payment confirmation message, bank slip, or receipt for future reference.
• Incorrect account numbers may delay bill updates or result in misapplied payments.
• Payments made after billing deadlines may attract penalties as per company policy.

For payment verification, billing inquiries, or assistance, customers are advised to contact Gatundu Water customer service or visit the offices during working hours.