How to Apply for a New Water Connection

New Water Connection Application Procedure

Customers wishing to be connected to the Gatundu Water supply network are required to follow the official application procedure. This process ensures that all new connections comply with technical standards, legal requirements, and service regulations set by the utility.

Step-by-Step Application Process

1. Obtain and Complete the Application Form
   Collect the official water connection application form from Gatundu Water offices or download it from the website. Ensure all sections of the form are accurately completed.
2. Attach Required Documents
   Submit copies of the required documents, which may include:
   • Proof of land ownership (Title Deed, Lease, or Allotment Letter)
   • National Identification Card or Passport
   • Written consent from the landowner (where applicable)
3. Payment of Prescribed Connection Fees
   Pay the applicable water connection fees as advised by Gatundu Water. Fees may vary depending on the type of connection and location. Official payment receipts must be retained for reference.
4. Site Inspection
   Upon submission of the application and confirmation of payment, Gatundu Water’s technical team will conduct a site inspection to assess feasibility, distance from the main supply line, and technical requirements.
5. Approval and Installation
   Once the application is approved, Gatundu Water will schedule the installation of the water connection. The customer will be informed of the installation date and any additional requirements, if necessary.

Important Notes

• Incomplete applications may result in processing delays.
• Applicants must ensure access to the property during site inspection.
• All installations are carried out strictly by Gatundu Water authorized personnel.

For further assistance, clarification, or to track your application status, please contact Gatundu Water customer service or visit our offices during working hours.